I didn’t receive the item I purchased.

Have more questions? Submit a request

If you made a successful purchase, you should be able to find the item in your mailbox.
Your purchase may be temporarily delayed depending on the network connection (Wi-Fi or mobile data).

If you can’t find the item you purchased, close the game completely, reopen it, and check your mailbox again.

If you still can’t find it, please submit a ticket to Customer Support.

※ We can provide support more quickly if you give us details such as your game ID, purchase date and time, price and name of the item, and the receipt when you submit a request.

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